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Communication

5 Types of Difficult Conversations

Last updated 19 August 2026

Course Curriculum 5 sections • 13 lessons

Begin here 3 lessons
  1. Safety, Scope and Limits
  2. Welcome and How to Use
  3. Which Conversation Am I In? — Quick Tool
Recognise the conversation 5 lessons
  1. Why the Type Matters
  2. Types 1 and 2
  3. Type 3 — Values, Needs or Limits
  4. Type 4 — Emotional Activation
  5. Type 5 — Harmful Pattern
Notice your automatic response 2 lessons
  1. Your Automatic Response
  2. Response Across Types
Prepare and choose 2 lessons
  1. Prepare Before the Conversation
  2. In the Moment
Practise and review 1 lesson
  1. Practice and Review

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